Annual Report (2018)


CityU’s library and learning resource center strives to develop and deliver resources and services that are as accessible online as they are in-person. We enjoy working closely with students, faculty, and staff, applying our expertise in information management and access to enable students to achieve their learning goals. Our work aligns with university strategic goals and core themes and supports system and institutional initiatives.

CityU’s Library and Learning Resource Center earned a commendation from the Northwest Commission on Colleges and Universities (April 2018) for its fully integrated and embedded participation in the life of the university; for providing a comfortable space for library resources, and contributing significantly to the development of course; and for being present and responsive to student and faculty reference and resource needs, both on site and remote. CityU’s library is well-regarded across the entire campus as evidenced by unsolicited comments from students, faculty, and staff.

Access to Relevant Information and Services Worldwide

Library Website Sessions Total 200,145

United States (125,064), Canada (44,586), Mexico (6,599), China/Hong Kong (6,534), Switzerland (3,652), Slovakia (2,304), Vietnam (1,714), Czechia (1,658)



Access to Information, Near and Far

  • 98% digital articles, eBooks & media collections
  • 6,774 items in the physical collection, 1,594 items circulated
  • 554 unique users of interlibrary loan with a 95% fill rate on 4,857 requests
  • Database usage (excluding eBooks) 19,331 sessions, 194,711 searches, 45,710 full-text page views*

Academic Repository Uses

  • 713 items in the collection
  • 8,666 sessions
  • 6,830 users

Course Resource Savings

  • $2,927,018 in savings to students through adoption of library resources
  • $18,509 in savings on desk copies provided via Vital Source or free from publisher
  • 68% of desk copies provided to faculty via Vital Source or free from publishers
  • 233 desk copy requests completed
  • 34 course resource change notifications sent

Develop Information Literate Students

  • 2,249 Welcome emails sent to new students and faculty
  • 4,062 questions answered (762 in-person; 3,300 online)
  • 1,058 students posted 8,575 times to librarian-led online discussion activities
  • 4,729 views of on-demand library instruction in Blackboard by 1,324 students
  • 360 active courses supported per 1 FTE librarian
  • Equivalent of 4.2 courses taught per FTE librarian

Support Use of Academic Technology

  • 992 in-person technology questions answered
  • 8,642 library website tutorials viewed, including 3,675 views of How to Use APA Style

Annual Usage Averages

  • 493 Questions answered / FTE library staff member
  • 84 Online engagements / FTE student
  • 127 hours of service desk coverage / week

*Due to migration to Alma, some usage data is missing when compared to previous annual reports

Archived AY17 Annual Report
Archived AY16 Annual Report