Blackboard LMS

What is it?

Blackboard is the Learning Management System (LMS) used to deliver all online and classroom/web combination courses at City University of Seattle. Using Blackboard, instructors can post course documents, communicate with students (through announcements and e-mail) and facilitate asynchronous discussion between students. In-class students can use the Blackboard course shell to exchange out-of-classroom e-mail with classmates and the instructor. Instructors are required to post assignment grades for courses in all delivery modes in Blackboard’s Grade Center.


How do I get access?

Every course is automatically set up with a Blackboard Course Shell, including in-class courses. PeopleSoft automatically populates courses when instructors are assigned and when students are enrolled. Instructors get access to the Blackboard course shell 17 days ahead of the course start date and students get access two days prior to the course start date. Courses appear as a hyperlinked list in the Faculty Portal for instructors or in the Student Portal for students.

Instructors new to CityU are required to register for, and complete, an online, interactive Blackboard Basics course or the Blackboard Basics Competency* before teaching their first class.  The purpose of the Blackboard Basics training course is to teach (or review) all the skills and controls of the Learning Management System needed to set up and manage the Blackboard classroom.


Who do I contact if I have problems?

Visit the CityU 24/7 Help Desk or call 844-722-4898 to get help over the phone.


Where Can I Learn More?

A student orientation to Blackboard is typically offered as a webinar near the beginning of each quarter. Check the university calendar in the Student Portal for upcoming webinars.


Where Can I Get Help?

CityU Help Center
Start here for help with CityU’s Blackboard. The resources on this site were made by CityU (in most cases) for CityU students and staff. There are tutorials and videos on how to complete many tasks in Blackboard and other systems at CityU. The Help Center home page covers the most common issues experienced by students and staff and also provides a variety of general resources. Look toward the top of the home page for Faculty and Students tabs that have more specific resources for each group.


Blackboard Help

Visit Blackboard student and instructor help pages for videos and step-by-step instructions on using Blackboard tools. Keep in mind that CityU may use Blackboard a little differently than other schools; this is why we suggest you start with the CityU Help Center linked above.


* Instructors with previous Blackboard 9.0 experience, who are comfortable with Blackboard 9.0, may complete a Blackboard Competency activity. Email your request to BBsupport, and the Blackboard coach will send you instructions on how to get started.